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Company: Wipro
Requirement Lead: SCM/Software configuration management
Job Code 368016
Total Experience 6 - 9 Years
Candidate Requirement Mandatory Skills:
• Maven
• Shell/perl scripts
• Weblogic admin
• SVN
• AHP/Jenkins
Relevant Experience on above skill set: 4-5 Years
Role:
• Should be able to handle escalation for all technical and process issues.
• Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager.
• Plan and schedule Changes, Coordinating with different stakeholders.
• Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement.
• Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination
• Prepare Weekly and monthly status reports.
• Participate in business meetings with various stake holders on a need basis.
• Take corrective actions based on the customer satisfaction surveys. Work on the service improvement programs.
• Effort estimation/reviews on need basis for new projects.
• Training of new team members. Able to work on Knowledge acquisition and updates to related documents
Work Location Bangalore
Profiles to ravinder.smalltalk@gmail.com with subject MYMAGICJOBS_Wipro_Bang_JobCode

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